Terms of service
These terms govern your use of SMSPVO. By creating an account you agree to them. If you do not agree, do not use the service.
1. What SMSPVO provides
SMSPVO resells access to virtual phone numbers supplied by third parties, so that you can receive SMS messages sent to those numbers. We provide two products: short-term activations, which hold a number for a single verification, and rentals, which hold a number for a fixed period.
We do not own the underlying telephone numbers. They are provided by upstream suppliers and are recycled between customers. A number allocated to you is yours only for the duration of your activation or rental.
2. Eligibility
You must be at least 18 years old and legally able to enter into a contract. You must provide a working email address and keep your account credentials secure. You are responsible for everything done through your account.
3. Acceptable use
Your use of SMSPVO is subject to our acceptable use policy, which forms part of these terms. In summary: use our numbers for lawful verification, testing and privacy purposes only. Fraud, impersonation, harassment and any attempt to circumvent another platform’s security are prohibited and will result in immediate termination.
4. Payment and wallet
SMSPVO operates on a prepaid wallet. You add funds through a supported payment provider, and purchases are debited from your balance. Prices are calculated by our server at the moment of purchase and recorded against your order; later pricing changes do not affect completed orders.
Wallet balances are not bank deposits, do not earn interest, and are held solely for purchasing services on this platform.
5. Refunds
Refunds are governed by our refund policy. In short: if an activation receives no SMS before it expires, or you cancel before the first message arrives, you are refunded in full and automatically. Once a message has been delivered, the service has been provided.
6. Service availability
We depend on upstream suppliers and cannot guarantee that a particular country, service or number will be available at any given moment. We do not guarantee that any specific third-party platform will accept a number obtained through SMSPVO. Where a verification fails because no message arrives, the refund provisions apply.
We do not guarantee uninterrupted service and may suspend the platform for maintenance.
7. Message content and privacy
Messages received on your allocated numbers are visible to you in your dashboard. They are also technically visible to our systems and, where necessary for support or abuse investigation, to authorised staff. Message contents are redacted automatically after the retention period described in our privacy policy.
Do not use SMSPVO numbers to receive genuinely sensitive information. Numbers are recycled between customers, and a message sent after your activation ends may reach someone else.
8. API use
API keys are personal to your account and must be kept secret. You are responsible for all activity performed with your keys. We apply rate limits and may reduce or revoke access that degrades the service for others.
9. Suspension and termination
We may suspend or close an account that breaches these terms or our acceptable use policy, that we reasonably believe is being used for unlawful activity, or that presents an unacceptable fraud risk. Where an account is closed for a breach, unused balance may be withheld pending investigation.
You may stop using SMSPVO at any time and ask us to close your account.
10. Liability
SMSPVO is provided “as is”. To the extent permitted by law, our total liability arising from your use of the service is limited to the amount you paid us in the three months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, including loss of access to a third-party account.
11. Changes
We may update these terms. Material changes will be notified by email or in your dashboard before they take effect. Continuing to use SMSPVO after that constitutes acceptance.
12. Contact
Questions about these terms can be raised through contact or a support ticket from your dashboard.