Frequently asked questions
More questions
How long do I have to receive the code?
The activation window is shown on the order page and counts down live. If nothing arrives before it closes, the activation expires and you are refunded in full automatically.
Can I get more than one code on the same number?
Sometimes. Where the supplier supports it, the activation page offers a "request another SMS" button. Where they do not, the button is not shown rather than failing when you press it.
Why did my verification fail even though I got the code?
Some platforms reject numbers they recognise as virtual, or expire the code faster than it reaches you. That is outside our control and is why we recommend trying a different country or service if one combination consistently fails.
Do you support the API for automated testing?
Coming soon. Once API access opens, you will create a scoped key in your dashboard and call the versioned REST API, the intended way to wire SMS verification into a test suite. The developer guide is already online.
What currency am I charged in?
Your wallet has a single currency, set when your account is created. Prices throughout the site are shown in that currency.
Can I withdraw my wallet balance?
Not by default. Wallet funds are held for purchasing services on the platform. If you were charged in error, open a support ticket and we will investigate.